• Technology Assistance

    What do I do if I need tech support?

    Families requesting assistance with Technology Support are asked to complete the request form found at www.bit.ly/musd20Support or may visit  www.musd20.org/technology.  Families may also call (520) 568-5100 x1090 during the hours of 8 a.m. and 4 p.m. Monday through Friday for help with their devices. A technician will respond to your requests as soon as possible in the order it was received. 

    What can the students expect when logging in?

    All students log in with their studentID number (@musd20.org is already automatically populated for all students regardless of which device model they are using) and their eight digit birthday with no slashes or dashes. For example: January 1, 2015 would be entered 01012015.  If you are having trouble logging in, please visit our  Student Login Information Guide

    How do I access ParentVue?

    Parentvue can be accessed through an app on your smartphone or through a computer.
    If you do not yet have a ParentVue account please contact your child’s school and they will help you create an account. 

    How do I reserve a hotspot?

    Please contact your child’s school to place your name on the reservation list. We are currently experiencing a high volume of requests and are doing our best to accommodate those families who are expressing interest. 

    What does the “Domain not available” error mean?

    Please complete a Student and Family Technology Support Form and a technician will contact you to troubleshoot your issue.

    What does the “Account Disabled” mean?

    Please contact your child’s school to determine what type of technical support is necessary. 

    Can students use their own WiFi or do they need to login at school?

    Yes, students may use their own WiFi. There are no network restrictions at this time.