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Frequently Asked Questions
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Do students take their laptops home daily?
Students in grades three through twelve carry their laptops to and from school daily.
All MVA students are issued a laptop to use for their coursework.
All elementary school campuses have computers available for grades PreK through two.
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What happens if a student forgets their laptop at home?
Students will be asked to visit the front office for a loaner laptop for the day.
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Is there a charge for device damage?
Yes, we will follow the fee schedule in the student handbook.
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Do students need to turn their laptops in over breaks?
No, students will self-carry throughout the school year and only be required to turn their laptop in for summer vacation and upon withdrawal from the District.
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Can my child bring their own device?
Yes, as long as it is an approved Chromebook.
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Will charging be available at school?
Yes, classrooms will have access to charging stations.
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Is there a fee for my child to check out a computer?
No.
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What do I do if I need tech support?
Families requesting assistance with Technology Support are asked to complete the request form found at www.bit.ly/musd20Support or may visit www.musd20.org/technology. Families may also call (520) 568-5100 x1090 during the hours of 8 a.m. and 4 p.m. Monday through Friday for help with their devices. A technician will respond to your requests as soon as possible in the order it was received.
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What can the students expect when logging in?
All students log in with their student ID number (@musd20.org is already automatically populated for all students regardless of which device model they are using) and their eight digit birthday with no slashes or dashes. For example: January 1, 2015 will be entered 01012015. If you are having trouble logging in, please visit our Student Login Information Guide.
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How do I access ParentVue?
ParentVUE can be accessed through an app on your smartphone or through a computer.
If you do not yet have a ParentVUE account, please contact your child’s school and they will help you create an account. -
What does the “Account Disabled” error mean?
Please contact your child’s school to determine what type of technical support is necessary.
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Can students use their own WiFi at home?
Yes, students may use their own WiFi. There are no network restrictions at this time.