• Frequently Asked Questions

  • What updates have taken place to the connectivity in our classrooms?

    Fiber (wired) connections have replaced our WAN (radio) connection as of April 2020 as the primary internet connection for all schools. We have our radio connections in place as back-ups at six sites as well.
    Additionally we have added MR 24s or larger access points at all sites and will continue to do so this year.
    52 additional access points will installed at:

    • 15 to DWMS
    • 7 to MES
    • 7 to PBES
    • 10 to SES
    • 10 to SCES
    • 3 to SRES

    Will students take their laptops home daily?

    Yes, due to the potential need to close a site on the drop of a hat we will be asking students to bring their laptop and charger to school with them daily.

    What do I do if I need tech support?

    Families requesting assistance with Technology Support are asked to complete the request form found at www.bit.ly/musd20Support or may visit  www.musd20.org/technology.  Families may also call (520) 568-5100 x1090 during the hours of 8 a.m. and 4 p.m. Monday through Friday for help with their devices. A technician will respond to your requests as soon as possible in the order it was received. 

    What can the students expect when logging in?

    All students log in with their studentID number (@musd20.org is already automatically populated for all students regardless of which device model they are using) and their eight digit birthday with no slashes or dashes. For example: January 1, 2015 would be entered 01012015.  If you are having trouble logging in, please visit our  Student Login Information Guide

    How do I access ParentVue?

    Parentvue can be accessed through an app on your smartphone or through a computer.
    If you do not yet have a ParentVue account please contact your child’s school and they will help you create an account. 

    How do I reserve a hotspot?

    Please contact your child’s school to place your name on the reservation list. We are currently experiencing a high volume of requests and are doing our best to accommodate those families who are expressing interest. 

    What does the “Domain not available” error mean?

    Please complete a Student and Family Technology Support Form and a technician will contact you to troubleshoot your issue.

    What does the “Account Disabled” mean?

    Please contact your child’s school to determine what type of technical support is necessary. 

    Can students use their own WiFi or do they need to login at school?

    Yes, students may use their own WiFi. There are no network restrictions at this time.